Provider Code of Conduct — Please read carefully and acknowledge each section below.
Provider Code of Conduct
Applies to All Providers on the MMONAJAH Platform
The MMONAJAH™ Provider Code of Conduct ("Code") establishes the professional, ethical, and safety standards required of all Providers offering services through the platform — including mobile aftercare providers, mobile nurses, lymphatic massage therapists, aestheticians, medspa technicians, wellness and recovery specialists, therapists and counselors, dentists, doctors and surgeons, facilities and surgical centers, attorneys and legal professionals, and transportation providers. All Providers must comply with this Code to maintain active status.
Providers must conduct themselves in a manner that reflects professionalism, respect, and integrity at all times. Providers agree to: • Treat all Members with courtesy and respect • Maintain a positive, professional attitude • Communicate clearly and promptly • Avoid inappropriate, offensive, or discriminatory behavior • Maintain appropriate boundaries with Members Unprofessional conduct may result in suspension or termination.
Providers must follow strict safety and sanitation standards. Providers agree to: • Use clean, sanitized equipment • Follow proper hygiene protocols • Wear PPE when appropriate • Maintain a safe working environment • Report any safety concerns immediately Any unsafe behavior may result in removal from the platform.
Providers may only perform services they are legally qualified and licensed to perform. Providers must NOT: • Diagnose medical conditions • Prescribe medication • Perform medical procedures without proper licensing • Provide services outside their certified scope Violations may result in immediate termination.
Providers must: • Maintain valid licenses and certifications • Maintain liability insurance (if applicable) • Upload accurate credentials to the platform • Update documents before expiration Providing false or expired credentials is grounds for removal.
Providers must honor all confirmed bookings. Providers agree to: • Arrive on time • Communicate delays immediately • Avoid last-minute cancellations • Complete all accepted bookings Repeated cancellations or no-shows may result in penalties or suspension.
For mobile services, Providers must: • Mark "On the way" • Use real-time tracking • Mark "Arrived" • Mark "Service started" • Mark "Service completed" Failure to use tracking tools may affect Provider status.
Providers must: • Respond to Member messages within a reasonable timeframe • Use professional, respectful language • Avoid slang, profanity, or inappropriate comments • Keep communication within the platform Harassment, disrespect, or inappropriate messaging is strictly prohibited.
Providers must: • Protect Member information • Never share Member details with third parties • Never take photos or videos without explicit consent • Follow all privacy guidelines Privacy violations may result in immediate termination.
Providers must: • Accept all payments through the platform • Never solicit off-platform payments • Never offer discounted off-platform services • Never attempt to bypass the platform's payment system Any attempt to circumvent the platform is grounds for termination.
Providers may NOT: • Harass, threaten, or harm Members • Engage in discrimination of any kind • Use drugs or alcohol before or during services • Engage in sexual behavior or advances • Bring unauthorized individuals to appointments • Carry weapons unless legally required for safety Zero-tolerance violations result in immediate removal.
Providers must: • Deliver high-quality services • Follow service descriptions accurately • Provide clear aftercare instructions (if applicable) • Maintain a positive Member rating Poor performance may affect visibility or account status.
Providers must report: • Safety concerns • Member misconduct • Medical complications • Platform misuse • Any situation that may endanger a Member or Provider Reports must be made promptly through the platform.
Providers agree to: • Cooperate with investigations • Provide requested documentation • Follow platform guidelines • Comply with updated policies Failure to cooperate may result in suspension.
Depending on severity, violations of this Code may result in: • Warning • Temporary suspension • Permanent removal • Loss of earnings • Legal action (if applicable) MMONAJAH reserves the right to determine appropriate action.
Please check each item to confirm your understanding.