Provider Safety & Compliance Manual — Please read carefully and acknowledge below.
Provider Safety & Compliance Manual
Applies to All Providers on the MMONAJAH Platform
The purpose of this Safety & Compliance Manual ("Manual") is to: • Establish safety standards for all Providers • Ensure compliance with industry regulations • Protect Members and Providers • Maintain the integrity of the MMONAJAH platform • Provide clear expectations for service delivery All Providers must follow this Manual to remain active on the platform.
Providers must always prioritize: • Member safety • Cleanliness • Professionalism • Legal compliance • Ethical conduct Providers must never perform services that compromise safety or exceed their scope of practice.
Providers must maintain strict hygiene standards, including: 3.1 Personal Hygiene • Clean, professional appearance • Short, clean nails • No strong fragrances • Appropriate attire or uniform 3.2 Equipment Sanitation • Disinfect all tools before and after each service • Use disposable items when appropriate • Clean massage tables, chairs, and surfaces between clients • Use fresh linens for each appointment 3.3 Hand Hygiene • Wash hands before and after each service • Use hand sanitizer when needed • Wear gloves when appropriate
Providers must only perform services they are legally qualified and licensed to perform. Providers must NOT: • Diagnose medical conditions • Prescribe medication • Perform medical procedures without proper licensing • Provide injections unless legally certified • Offer services outside their training Violations may result in immediate removal.
Providers must maintain: • Valid professional licenses (if required) • Liability insurance (if applicable) • Updated certifications • Accurate documentation on file Expired or fraudulent credentials are grounds for termination.
Providers must: • Arrive on time • Communicate delays immediately • Provide services exactly as described • Follow all safety protocols • Respect Member boundaries • Maintain professionalism at all times Providers must never: • Use unapproved techniques • Provide services while impaired • Engage in inappropriate behavior
For Providers offering mobile services: 7.1 Arrival & Tracking • Use real-time tracking • Mark "On the way," "Arrived," and "Service completed" • Verify Member identity when appropriate 7.2 Environment Safety • Assess the environment before beginning • Ensure adequate lighting and space • Decline service if the environment is unsafe 7.3 Personal Safety Providers should: • Trust their instincts • Leave immediately if they feel unsafe • Report unsafe situations to MMONAJAH
Providers must follow infection-control best practices: • Use gloves for wound care or bodily fluids • Dispose of sharps properly (if applicable) • Avoid cross-contamination • Report signs of infection immediately Providers must NOT: • Treat open wounds unless licensed • Ignore signs of complications • Continue service if the Member is in distress
Providers must know how to respond to emergencies. 9.1 Medical Emergencies If a Member experiences: Difficulty breathing, excessive bleeding, loss of consciousness, severe pain, or allergic reaction — Providers must: • Stop the service immediately • Call emergency services • Notify MMONAJAH 9.2 Provider Injury If a Provider is injured during service: • Stop the service • Seek medical attention • Report the incident
Providers must report: • Safety concerns • Member misconduct • Provider misconduct • Medical complications • Platform misuse • Boundary violations • Illegal activity Reports must be made within 24 hours.
Providers must: • Maintain professional boundaries • Avoid inappropriate physical contact • Never engage in sexual behavior • Never request personal favors • Never share personal contact information Boundaries protect both the Member and the Provider.
Providers must: • Protect Member information • Never share photos without written consent • Never discuss Member details with third parties • Follow all privacy guidelines Privacy violations may result in immediate termination.
Providers may NOT: • Arrive under the influence of drugs or alcohol • Harass or threaten Members • Discriminate against Members • Provide unsafe or illegal services • Circumvent the platform • Accept off-platform payments • Bring unauthorized individuals to appointments Zero-tolerance violations result in immediate removal.
MMONAJAH may: • Review Provider performance • Investigate complaints • Request updated credentials • Conduct random compliance checks Failure to comply may result in suspension or termination.
Depending on severity, consequences may include: • Warning • Mandatory retraining • Temporary suspension • Permanent removal • Loss of earnings • Legal action (if applicable) MMONAJAH reserves the right to determine appropriate action.
Please check each item to confirm your understanding.